Great news! We've got a new support system to be able to guide and help our customers even better. This platform contains a knowledge base where you can find a lot of information yourself, a modern ticketing system and a smooth follow-up.
That means the following for you as our client;
- You can read manuals, release communication and status/history of your tickets on servicedesk.suivo.com.
- You can read a part of the knowledge base without logging in, but to see your tickets you can easily create an account following these steps:
Step 1: Send an e-mail to firstname.lastname@example.org to create a new ticket. Your account is automatically made.
Step 2: You'll receive an e-mail with a link to set your password. (This should arrive within 60 min.)
Step 3: Click on the link and choose a password. With your e-mail and chosen password you can log in on the client portal servicedesk.suivo.com now.
Step 4: Follow your tickets through either the client portal or by responding the e-mails.
If you have any more questions, don't hesitate to contact us!
a Prins Boudewijnlaan 41, 2650 Edegem
t+32 3 451 36 40 (general) | +32 3 443 12 56 (support)